2012 Customer Contact Center Compensation Survey

Survey
2012 Customer Contact Center Compensation Survey	POSITIONS

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Overview

The 2012 Customer Contact Center Compensation Survey enables participants to create salary reports using filters such as employee size, location, and industry type as well as create their own custom competitive sets. The compensation survey serves both Business-to-Business and Business-to-Consumer call centers and includes valuable information on pay and employment practices.

Survey Content

The compensation survey covers management, salaried, and hourly positions, including those in functions such as customer service, inbound and outbound selling, collections, live chat, correspondence, account retention, technical support, transaction processing, traffic and scheduling, human resources, information technology, maintenance engineering, and security. Management positions include Team Leader, Team Supervisor, and Group Manager for various functional areas plus the top Center Manager.

Survey Features

85 positions with base, incentive, and total cash compensation data plus industry-specific pay practice information
Online or spreadsheet data submission
Online report generation within seconds
Reports viewed on screen or downloaded to spreadsheet or PDF file
One-for-one reporting; jobs you match are available for reports
Pre-set filters by type and size of peer comparators
Optional filtering by union and non-union status per position
Ability to create custom peer groups for analysis, at no extra charge
Average, median, 25th, 75th, and customizable percentile statistics
"Your percentile rank" to provide you with an instant and accurate snapshot of how your data compares to the market
On-line data-aging feature for trending data and making budget projections
Online comparison of your data to the survey results position-by-position

Pricing

First center: $300.
All additional centers: $200.

Survey Demo

Request an online compensation survey demonstration with a compensation consultant.

Please click on the "Subscribe" button to participate now.

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